FAQ & Troubleshooting
General
I can't see a menu item described in this guide. Your role does not include it. Ask your showroom owner to add the permission to your role (see Roles & Permissions).
Can I use MotoDesk on a phone or tablet? Yes. MotoDesk works in any modern browser and adjusts to smaller screens. The sidebar opens from the menu button at the top.
Can two people work at the same time? Yes. Everyone shares the same live data. MotoDesk prevents conflicts such as two people selling the same bike or using the same chassis number.
A bike I want to sell doesn't appear in the sale. Only bikes with status Available or Reserved can be sold. Check the bike's status in Bike Stock.
Where do I change the name, logo or GST number on invoices? In Showroom Settings.
Why does my invoice show CGST and SGST? Because Split GST into CGST + SGST is on in Showroom Settings › Tax.
I forgot my password. Ask your administrator to set a new one under Settings › Users.
Messages you may see
| Message | What it means / what to do |
|---|---|
| A customer with this mobile number already exists. | The customer is already in MotoDesk. Search for them instead. |
| … is Sold and cannot be sold. | That bike has already been sold. Choose another bike. |
| A sold bike can only return to stock by cancelling its sale. | Cancel the sale and tick Return the bike to available stock. |
| The bike, chassis and engine number of a sold bike cannot be changed. | Cancel the sale first if the details are wrong. |
| The customer and bike of an invoiced sale cannot be changed. Cancel the sale instead. | Cancel the sale and make a new one. |
| The new total is less than the amount already paid. Reverse a payment first. | Reverse a payment, then save the change. |
| Only quotations can be deleted. Cancel invoiced sales instead. | Use Cancel sale. |
| The payment is more than the balance due of … | Enter an amount up to the balance due. |
| Enter the transaction / cheque reference for this payment method. | Fill in Reference / UTR / cheque no. (required for every method except Cash and Other). |
| This payment is already reversed. | Nothing more to do. |
| This vehicle already has an open job card. Finish or cancel it first. | Open the existing job card from the vehicle's page. |
| Generate the service invoice before delivering the vehicle. | Go to the job's Invoice tab and click Generate invoice. |
| Add the parts and labour used before generating the invoice. | Fill in the Parts & Labour tab and save it. |
| Mechanics can only move their own jobs between work in progress, waiting for parts and quality check. | Ask the service advisor to make this move. |
| A delivered job can only be reopened by someone with permission to reopen jobs. | Ask the owner. |
| This job is already invoiced. Cancel the invoice to change its parts and labour. | See Fixing Mistakes. |
| Reverse the payments on this invoice before cancelling it. | Reverse each payment first. |
| Reopen the delivered job before cancelling its invoice. | Move the job back to Work in progress first. |
| An estimate cannot be changed after the customer has decided. Create a revised estimate instead. | Click Revised estimate on the job's Estimate tab. |
| Not enough stock of … | Record the purchase with Adjust stock, or turn on Allow negative part stock. |
| … has stock history / has variants / has parts… Mark it inactive instead of deleting it. | Edit the record and set Status to Inactive. |
| … has sales or service history and cannot be deleted. | Customers with history are kept for your records. |
| Too many login attempts. Please try again in … seconds. | Wait, then sign in again carefully. |